The whole blog looks very interesting.

John Kellden originally shared this post:

Redesign: Leadership

Complexity & Management
http://complexityandmanagement.wordpress.com/2011/09/17/further-thoughts-on-the-tools-and-techniques-of-leadership-and-management/
_"The difference is that following rules, procedures and models may produce competent performance, but proficient, expert performance requires moving beyond the rules, procedures and models."_
— Ralph Stacey

via +Jabe Bloom